Terms and Conditions

1. Terms and Conditions Overview

This document outlines the comprehensive terms and conditions governing your engagement with Woven Rooms, a leader in hospitality technology and textile solutions. These terms apply to all services, products, and interactions, including website usage and service agreements, ensuring a transparent and fair relationship for all parties.

Your acceptance of these terms is implied through your use of our website or by engaging in any of our services. We encourage you to read them carefully.

• Scope and Applicability: These terms and conditions (`terms and conditions`) govern all services provided by Woven Rooms (`Woven Rooms`), relating to hospitality technology implementations, custom textile design, manufacturing, and consultation services. They form a binding (`service agreement`) between Woven Rooms and its clients/users.
• Acceptance: Your use of the Woven Rooms website or engagement with any Woven Rooms service constitutes your agreement to be bound by these terms.
• Revisions: These terms were last updated on October 26, 2023. Woven Rooms reserves the right to revise and amend these terms at any time. Continued use implies acceptance of revised terms.
• Contact for Questions: For any questions regarding these terms, please contact us at info@wovenrooms.com.
• Legal Jurisdiction: These terms shall be governed by and construed in accordance with the laws of the State of North Carolina, United States.

2. Service Delivery and Performance Standards

Woven Rooms is committed to delivering exceptional (`hospitality solutions`) and (`textile services`) designed to elevate your guest experience. Our service agreements clearly define the scope of work, quality benchmarks, and mutual responsibilities to ensure successful project outcomes.

• Service Scope: Each project will have a detailed Statement of Work (SOW) defining the specific deliverables, functionalities, and (`hospitality solutions`) encompassed.
• Quality Standards: Woven Rooms adheres to rigorous quality control for all (`textile services`), technology integrations, and consultation outputs, aiming for industry-leading standards.
• Timeline Commitments: Project timelines and milestones will be mutually agreed upon and documented in the SOW. Woven Rooms will strive to meet all agreed-upon deadlines.
• Client Responsibilities: Timely provision of necessary information, access, and feedback from the client is crucial for project success.
• Change Orders: Modificaitons to the agreed-upon scope will be handled through formal change order procedures, outlining impacts on timelines and costs.

3. Pricing, Payment, and Financial Terms

Our financial (`service agreement`) terms are designed for transparency and clarity. This section details our pricing structures, payment expectations, and related policies for all (`hospitality solutions`) and services.

• Pricing Structure: Details of pricing for individual (`hospitality solutions`) or project-based fees will be provided in a formal proposal or SOW.
• Payment Schedule: Payment milestones and accepted methods (e.g., bank transfer, credit card) will be clearly defined in your (`service agreement`).
• Invoice Terms: Invoices are typically due within 30 days of issuance, unless otherwise specified.
• Late Payments: Late payments may incur interest charges at a rate of 1.5% per month or the highest rate permitted by law.
• Refunds and Cancellations: Refund and cancellation policies are dependent on the service type and will be detailed in the specific project (`service agreement`) or terms. All cancellation requests must be made in writing.

4. Intellectual Property and Usage Rights

At Woven Rooms, our innovations in (`textile services`) and technology are valuable assets. This section clarifies ownership and usage rights concerning custom designs, software integrations, and other intellectual property generated during our partnership, outlined in our (`service agreement`).

• Design Ownership: Ownership of custom (`textile services`) designs and software configurations developed explicitly for a client will transfer upon full payment, as specified in the (`service agreement`).
• Client Usage: Clients are granted a non-exclusive, perpetual license to use the delivered (`hospitality solutions`) and products for their specified business operations.
• Third-Party IP: Woven Rooms respects and complies with all third-party intellectual property rights regarding integrated technologies or licensed materials.
• Confidentiality: Both parties agree to maintain strict confidentiality regarding all proprietary and sensitive information shared during the engagement.

5. Warranties, Limitations, and Liability

Woven Rooms stands behind the quality of its (`hospitality solutions`) and (`textile services`). This section details our warranties, clarifies limitations of liability, and outlines procedures for dispute resolution as part of our comprehensive (`service agreement`) and (`terms and conditions`).

• Service Warranties: Woven Rooms provides a limited warranty for its services and products, details of which will be specified in the (`service agreement`) or product documentation.
• Limitation of Liability: In no event shall Woven Rooms be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of its services.
• Force Majeure: Woven Rooms shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control.
• Indemnification: Client agrees to indemnify and hold harmless Woven Rooms against any claims, damages, or expenses arising from client's breach of these (`terms and conditions`).
• Dispute Resolution: Any disputes arising under these (`terms and conditions`) shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes may proceed to mediation or arbitration in Charlotte, NC.